Contact Us
We’re here to assist you. Please use the information below to get in touch with our team.
Email: support@downtheblock.shop (Preferred for support and returns)
Phone: +1 (986) 800-2952
Office Address (Physical Location):
1301 East Lakeside Avenue, Coeur d’Alene, Idaho, 83814, USA
(This is our business office, verifiable on Google Maps. Not a return receiving address – please contact us for return instructions.)
Website: downtheblock.shop
Live Chat: We encourage you to use our live chat feature for immediate assistance. The chat widget is usually available during business hours (Mon-Fri, 9am-5pm PT).
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time). Orders placed after 5:00 PM UTC-8 (which corresponds to specific PT cut-off) are processed the next business day. See our Shipping Policy for details.